Shipping + Returns

Shipping policy

Pre-made items will be shipped within 4 business days of purchase.

Custom made items can take between 2-4 weeks from order date to be made and shipped. 

If you need an item shipped overnight or rushed, please email me at fringeandstitches@gmail.com prior to purchasing to discuss if it is feasible. 

Refund policy

I do not accept returns or exchanges unless the item is damaged in transit. 
To start a return, you can contact me at fringeandstitches@gmail.com with photos of the damaged package and damaged product upon receiving it.  If your return is accepted, I will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact me with any questions about your order at fringeandstitches@gmail.com.

Damages and Issues


Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Refunds


I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.